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Privacy Policy

1. Introduction

Era Agronomics Farming Solutions Ltd. (EraGrow) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our products, services, and website. By using our services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services or providing personal information.

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2. Information We Collect

We collect personal information to provide and improve our services. This information includes:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Transaction Details: Information related to product orders, shipping details, and payment records (if applicable).

  • Usage Data: Data about your interaction with our website, such as IP address, browser type, pages visited, and time spent on the site.

  • Optional Information: Any additional details you choose to share, such as survey responses or feedback.

We may also collect anonymized data for research and development purposes.

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3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfillment: To process and deliver products and provide status updates.

  • Customer Support: To respond to inquiries, resolve issues, and offer assistance.

  • Improvement of Services: To analyze customer feedback, optimize our offerings, and improve website functionality.

  • Marketing and Communication: To send newsletters, promotional materials, and updates if you opt in to receive them.

  • Regulatory Compliance: To meet legal, regulatory, or contractual obligations.

We will not use your personal information for purposes beyond what is stated without your explicit consent.

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4. Sharing and Disclosure of Information

We take your privacy seriously and will only share your personal information under these circumstances:

  • Service Providers: With third-party providers who assist in order fulfillment, payment processing, or website hosting. These parties are contractually obligated to protect your information.

  • Legal Obligations: When required by law, regulation, or legal proceedings to disclose certain information.

  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the relevant parties.

  • Consent: With your explicit consent for specific purposes.

We do not sell, trade, or rent your personal information to third parties.

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5. Data Storage and Security

EraGrow is committed to safeguarding your personal information. We implement industry-standard security measures, including encryption, firewalls, and secure servers, to protect your data from unauthorized access, loss, or misuse. Personal information is stored in secured databases and only accessible to authorized personnel. Despite these measures, no system can guarantee 100% security. By using our services, you acknowledge this risk.

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6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Update or correct inaccuracies in your information.

  • Deletion: Request that we delete your personal data, subject to legal obligations.

  • Restriction: Limit how we process your information in certain circumstances.

  • Objection: Object to the use of your data for marketing purposes.

  • Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at the details provided below. We will respond within a reasonable timeframe.

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7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

  • Essential Cookies: Necessary for website functionality.

  • Performance Cookies: Collect anonymized data to understand how users interact with our site.

  • Targeting Cookies: Used for marketing purposes to tailor advertisements and promotions.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect website performance.

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8. Third-Party Links

Our website may contain links to third-party websites. EraGrow is not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

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9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

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10. International Data Transfers

If you access our services from outside Canada, please note that your information may be transferred to and processed in Canada or other countries where our service providers operate. By using our services, you consent to such transfers, which are subject to applicable data protection laws.

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11. Updates to This Privacy Policy

EraGrow reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes are made constitutes acceptance of the revised policy.

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12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Email: [your email address]

  • Phone: [your phone number]

  • Address: [your company address]

We are committed to addressing any privacy-related issues in a timely and transparent manner.

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